Frequently Asked Questions

Joining Unaitas

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Joining Unaitas - General
Why Join Unaitas Savings and Credit Cooperative Society Ltd?
  • Our products and services are tailored to suit the customer needs
  • Excellent customer experience that ensures ease and efficiency
  • Availability of alternative business channels for accessibility and convenience purposes
  • Provision of advisory services for business and financial needs
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How do I join?

Unaitas has simplified entry requirements; To Join, you should have

  • National ID/Valid passport
  • Guaranteed membership-the minimum membership requirement is 10 shares @kes 10 to become a customer member or for full membership 100 shares @ kes 10.
  • A copy of your KRA pin certificate.
  • Passport size photos are freely taken in our branches.
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Who can join Unaitas?

Small or medium scale entrepreneurs, farmers or salaried employees and any other person above the age of 18 interested in building their saving for investment or development purposes.

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What are the benefits of investing in Unaitas Shares?
  • Guaranteed membership-the minimum membership requirement is 10 shares @kes 10 to become a customer member or for full membership 100 shares @ kes 10.
  • Annual dividends on a rate dependent on the profits derived by the organization in the current financial year.
  • Can enjoy a loan facility.
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Can I withdraw my Unaitas Investment Shares?
  • Unaitas Investment Shares are not withdrawable however, they are transferable to a willing buyer.
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What is the difference between Sacco deposits and Investment shares?
  • Sacco Deposits are withdrawable members’ savings while investment shares cannot be withdrawn even on exit from the Sacco. However, they are transferable to another member of the sacco.
  • Sacco Deposits earn interest while investment shares earn dividends.
  • Sacco Deposits can be used as loan security while investment shares cannot be used.
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Loans Frequently Asked Questions

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LOANS
Does Unaitas lend against the investment shares?
  • Unaitas lends against active savings and not the investment shares. The loan products are tailored to suit our member’s needs. The basic requirement is membership and regular savings account operation. We also consider the loan repayment ability.
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How much money can I borrow?
  • The amount of the loan will depend on your ability to pay and the loan purpose
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Can I apply for more than one Loan?
  • A member is allowed to take any loan products from different categories as far as all lending conditions are met.
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What are the acceptable securities for a loan?

Ist Tier Securities

  1. Land Title Deed
  2. Motor Vehicle Logbook
  3. Individual Guarantors
  4. Sacco Deposits
  5. Co-guarantorship among Group Members

 

2nd Tier Securities

  1. Debentures
  2. Business Stock
  3. Trade Finance instruments
  4. Bank Guarantees
  5. Insurance
  6. Insured Livestock
  7. Check Offs and MOUs
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What type of loans do you have?
  • We offer loans in four sectors; SMEs, Agribusiness, Personal / consumer and Real Estate

https://www.unaitas.com/loans/

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What interest do you charge?
  • Interest rates are charged on a reducing balance. The rate is dependent on the type of loan you have taken.
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What are the next steps to take?
  1. Determine the loan package that matches your requirements.
  2. Visit the nearest branch or reach us on our customer care number +254 709 253 000
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Mobile Banking Frequently Asked Questions

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MOBILE BANKING
How do I apply for mobile banking?
  • To access mobile banking, you will need to visit the nearest branch and fill the required forms. A One Time Pin will be generated and sent to you.
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How do I change my one time mobile pin?
  • Dial *493# in your phone
  • Enter your ID number
  • Put the start pin number (pin shared on your phone)
  • Put your secret pin number
  • Confirm your secret pin
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How do I make deposits via mobile banking?
  • Kindly go to your mpesa, choose paybill option, enter 544700, then your ten-digit account amount and complete it with your M-pesa secret pin.
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How do I make my withdrawals via mobile banking?
  • Dial *493#, enter your ID and secret pin.
  • Choose option 4 on the menu
  • Follow the prompts
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Why am i not receiving SMS Alerts?
  • This might be due to blocking of promotional messages. Kindly dial *456*9*5*5# to enable the alerts.
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Diaspora Frequently Asked Questions

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DIASPORA BANKING
What is required for a member to open an account from Diaspora?
  • Account Opening Form (Attached)
  • Certified copy of ID and Kenyan Passport
  • A copy of your KRA PIN Number
  • Recent Passport size photo
  • A Utility Bill in your name
  • Driving License/medical/insurance card (If available)
  • Names and Mobile Number of a relative/Person living in Kenya
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How does a person in Diaspora deposit money to the Unaitas account?

Ways you can make deposits to your account:

Sawa Pay – Sawa Pay allows you to send money from the US directly to your Unaitas Account via Mpesa Paybill (544700) on Android or iOS mobile app.

  • Download the Sawa Pay App (Via Android or iOS) or log in via the website to create your profile and be able to send money instantly to your Unaitas Account from the US.

Simba Pay   – From European Countries. Simba Pay allows you to send money from any European Country, directly to your Unaitas Account via Mpesa Paybill (544700) on Android or iOS mobile app.

  • Download the   Simba Pay   App (Via Android or iOS) or log in via the website to create your profile and be able to send money instantly to your Unaitas Account from any European country. Link:  https://www.simbapay.com/download.

 

Wave money transfer -It is used to transfer money from US, UK, and Canada to East Africa.

  • Download the Wave App from IOS or Google Play store.
  • Set up your account this will include your full name, email address, and phone number.
  • After setting up, log in select, send money from the dashboard.
  • You will enter the following information:
  • Sender Name.
  • Recipient Name: Unaitas Sacco Society Ltd
  • Recipient Number: Co-operative Account Number (As attached)
  • Enter the amount.

World Remit 

  • Set up your account (you will be asked for your address, email address, and phone number)
  • Enter the recipient details – Enter our Co-operative account details.
  • Pay
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